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Refund & cancellation policy

Last updated: 3 November 2026 · Padipom Exam Prep · Padipom by Snappyapps

This policy covers full-access passes for Padipom Exam Prep bought on our website app.padipom.in and paid through Razorpay, sold by Lena Snappyapps Technologies (OPC) Private Limited (“Snappyapps”, “we”).

1. What you buy and delivery

  • A pass gives one child full access to every subject of their class (and stream in Classes 11–12) for 1 month or 12 months.
  • It's a digital service: there is nothing to ship. Access is switched on immediately after payment, in the Padipom Exam Prep app and on the website, and you get a GST tax invoice under Account → Payments & invoices.
  • If access isn't switched on within 1 hour of a successful payment, write to us and we'll fix it or refund you in full.

2. Cancellation

  • Passes are one-time payments and never renew automatically, so there is nothing to cancel to stop future charges.
  • Your pass simply ends on its end date (shown in the app and on the website). Buying again extends it.

3. Refunds

  • Within 7 days of purchase: if you're not happy, email us and we'll refund the full amount — no questions asked, once per child.
  • Duplicate or failed payments: if you were charged twice, or charged but the pass wasn't applied, we refund the extra or failed payment in full at any time.
  • After 7 days: passes are not refundable for the unused period, except where required by law or if a fault on our side stopped you using the service.
  • Refunds go back to the original payment method through Razorpay, usually within 5–7 working days after we approve them (banks may take longer). When a pass is refunded in full, its access ends.

4. Google Play subscriptions

Subscriptions bought in the app are billed by Google Play. Cancel them in Google Play (Payments & subscriptions → Subscriptions → Padipom Exam Prep). Refunds for Google Play purchases follow Google Play's refund policies.

5. How to ask for a refund

Email support@padipom.in from your sign-in email with the invoice number (e.g. PDP/2026-27/00001). We reply within 2 working days.

Grievances: Lena Snappyapps Technologies (OPC) Private Limited, No. 21/22, Alandur Road, Arulayammanpet, 2nd Street, Guindy Industrial Estate, Chennai 600032, Tamil Nadu, India · support@padipom.in.